It all begins with a phone call.
A homeowner in Hornsea picks up the phone and dials HPS Estate Agents, located at 2–4 Newbegin, Hornsea, HU18 1AG. Tracy Sullivan answers. Warm, approachable, and experienced in client take-ons, she listens carefully, notes down all the details, and explains the next steps. By the end of the call, the seller feels reassured and confident that HPS will guide them through the process.
A few days later, the seller comes into the office at Newbegin. The team welcomes them, offers a cup of tea, and takes time to discuss the property journey in Hornsea. Here, plans are clarified, paperwork explained, and timelines outlined. The client can see that every detail is thought through, and that they’ll be supported every step of the way.
Then it’s time for the valuation. Donna Murray heads out to the property. Walking through each room with the seller, Donna explains the local market, recent sales, and how best to present the home. Her advice is clear, honest, and strategic, setting the stage for a successful sale.
Once the valuation is complete, Tracy finalizes the take-on, gathering all the necessary information and ensuring everything is ready to go live. Claire Barker prepares the property for market, writing the listing and coordinating the details, while Barty Grover brings it to life online through social media, making sure it reaches as many potential buyers as possible.
Viewings are next. Both Claire and Tracy meet buyers at the property, showing the home and highlighting its best features. They notice every reaction, answer every question, and report back to the seller after each visit.
When an offer comes in, Claire and Tracy handle the negotiation, keeping both parties informed and on track. Meanwhile, Donna provides guidance from her experience, and Barty ensures all marketing and admin is in order.
Step by step, the sale moves forward ,solicitors chased, updates tracked, timelines maintained... until finally, the keys are handed over.
What began with a simple call to HPS and a visit to their office becomes a smooth, well-managed property journey, supported at every stage by a team working together to make the experience positive, simple, and rewarding.
This is what our customers had to say:
If I could give more than 5 stars for HPS, I really would! By the time we got to signing up with HPS, we’d been through 3 previous agents; the others in Hornsea ranged from mild aggression to ignoring us for 2 months, then we tried a big agent across ER and again they provided very little but a headache. By the time we got to HPS we were about ready to give up but with their expertise, patience and above and beyond approach, our house is sold and we are now in our dream home with our two children. No issue couldn’t be solved and they bent over backwards to accommodate us, especially given what we’d had previously. If you’re thinking about using HPS, you should. We really felt they celebrated with us when we were sold and cared a lot about us and the outcome. Special mention has to go to Claire too - in touch all the time to keep my anxious mind at rest and so caring to our family. We’ll never be moving again (haha!) but if we ever did, we’d never use anyone else, and would recommend 200%. Amazing bunch of ladies - thank you so much.